Security Ambassador

Security Ambassador, Sixty Beverly Hills California

Security Ambassador, ESSENTIAL DUTIES:

Check-In and Out Services

· Presents and receives completed registration cards, assigns rooms, and informs guests of room location and rate.

· Monitors lobby area for security issues including compliance with hotel policies (i.e. wearing masks, etc.)

· Responsible for investigating, in a manner safe to the guests and associates, any possible unruly guests

· Key enters information such as room numbers and messages.

· Files checkout registration cards daily.

· Updates guest accounts and presents checks to guests.

· Corrects inaccuracies and discrepancies on guest accounts.

· Posts charges to guest accounts.

· Completes daily bucket and high balance checks and files check-in cards.

· Checks groups and tours in and out.

· Be familiar with the physical layout of the Hotel, including guest rooms and their locations, facilities, and amenities in order to confidently sell the Hotel to prospective guests.

· Updates all guest profiles with correct billing information, preferences, special requests, etc.

· Other duties as requested by management. Other Guest Services

· Reports any guest concerns or comments to the Director of Rooms, Front Office Manager and Assistant Manager.

· Immediately contact local authorities (police, fire, etc.) if the safety of any guest or associate is in jeopardy, or if any hotel property is being violated

· Takes on-the-spot reservations.

· Effectively communicate using an interdepartmental communication system

· Provides Concierge services to guests when needed

· Investigates guest charges to resolve guest complaints.

· Checks messages and mail

· Book guest reservations for individuals via telephone, email or fax from within the hotel in accordance with Thompson standards and reservations scripts.

· Up-sell rooms where possible according to established procedures to maximize revenues.

· Keep track of guest luggage in the baggage claim area and ensure that luggage is delivered to the appropriate guest room, upon request

· Arrange mail, message and parcel delivery to guest

· Coordinate delivery of services with housekeeping and food and beverage operations to ensure guests enjoy the highest degree of satisfaction during their stay

· Assists guests with transportation needs, as requested Reconciliation

· Balances cash daily.

· Deposits cash in safe and float in the safety deposit box.

· Ensures all billing and paperwork is done in accordance with Accounting standards

Cash Handling

· Exchanges currency.

· Accepts advance deposits for guests checking in and posts the advance to guests’ accounts.

· Making change and balancing their bank.

Security Ambassador
Security Ambassador

RESPONSIBILITIES AND AUTHORITIES:

· Connects with guests on a daily basis, provides exceptional customer service and creates memorable experiences.

· Handles guest complaints promptly and professionally.

· Reports guest concerns or comments to the Front Office Manager or Assistant Front Office Manager.

· Establish and develop long-term customer relationships providing value and profitability

· Enhancing our guest’s stay by creating a welcoming, upscale atmosphere

REQUIREMENTS:

Education: Any combination of education and experience providing the required skill and knowledge for successful performance would be qualifying. Typical qualifications would be equivalent to:

Hospitality Diploma or Degree
Minimum 6 months of customer service experience
Minimum 6 months of security experience
Knowledge: Hospitality or customer service

Skills: Must have excellent interpersonal skills and enjoy working with people. Enthusiastic, punctual, and dedicated to the job. Must have good decision-making skills

Physical: Must be able to stand for long periods at a time. Must be able to lift up to 50 lbs.

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