Front Office Supervisor

Job Summary: The Front Office Supervisor will oversee the daily operations of the front office, ensuring the highest level of guest satisfaction by managing staff performance, providing excellent customer service, and maintaining an efficient workflow. The ideal candidate will have a strong background in hospitality management and excellent communication skills.

Key Responsibilities:

• Supervise front office staff, including receptionists, concierge, and guest services.
• Ensure a smooth check-in and check-out process for guests.
• Address and resolve guest complaints and special requests in a professional manner.
• Monitor and manage front desk operations to ensure adherence to hotel policies and procedures.
• Train and develop front office team members, conducting regular performance reviews.
• Coordinate with other departments to ensure guest needs are met promptly and efficiently.
• Maintain accurate records of guest information, room availability, and reservations.
• Implement and uphold high standards of customer service.
• Assist with budgeting, financial reporting, and maintaining the front office inventory.
• Ensure compliance with health and safety regulations.
• Perform other duties as assigned by the management.

Qualifications:

• Proven experience as a Front Office Supervisor or similar role in the hospitality industry.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Proficiency in hotel management software (e.g., Opera, Fidelio) and MS Office.
• Ability to handle stressful situations with a calm and professional demeanor.
• Detail-oriented with strong organizational skills.
• Flexibility to work various shifts, including weekends and holidays.
• Knowledge of health and wellness industry is a plus.

Application Instructions: To apply for the position of Front Office Supervisor, please send your CV.

Note: Due to the volume of applications, only shortlisted candidates will be contacted.

Preference: Candidates who are locally available in the UAE are preferred.

We look forward to welcoming a dedicated and dynamic individual to our team who shares our commitment to providing outstanding service and creating memorable experiences for our guests.