Reservation Agent

Reservation Agent Job ID: 25102144

Job Overview: Sheraton Grand Doha Resort & Convention Hotel is seeking a detail-oriented Reservation Agent to manage guest bookings efficiently and provide exceptional pre-arrival service. You will be the first point of contact for guests making reservations, ensuring accuracy, warm communication, and a smooth booking experience.

Key Responsibilities

• Handle incoming reservation requests via phone, email, and online booking systems.

• Confirm, modify, or cancel bookings as per guest requirements.

• Maintain accurate reservation records in the hotel’s PMS.

• Promote hotel packages, upsell room categories, and cross-sell services.

• Coordinate with front office and other departments for special requests.

• Ensure compliance with Sheraton brand standards and Qatar hospitality guidelines.

Requirements

• Previous experience in reservations or front office within a luxury hotel.

• Strong computer skills, including PMS and Microsoft Office.

• Excellent verbal and written communication skills in English (Arabic is an advantage).

• High attention to detail and accuracy in data entry.

• Ability to work in a fast-paced environment with shifting priorities.

Reservation agent jobs in Qatar, Doha hotel booking careers, Sheraton Doha reservations, hotel call center jobs Qatar, guest booking coordinator Doha

📩 How to Apply: Send your CV.