Learning & Quality Manager

  • Full Time
  • Muscat, Oman
  • TBD OMR / Month

Website voco Muscat Al Mouj (IHG Hotels & Resorts)

Learning & Quality Manager – voco Muscat Al Mouj (IHG Hotels & Resorts) | Apply Now

Shape Service Excellence at Muscat’s Newest Lifestyle Hotel: IHG Hotels & Resorts is seeking a Learning & Quality Manager to join the pre-opening team at voco Muscat Al Mouj, Oman. This role is perfect for a hospitality professional passionate about training, service quality, and brand standards.

About voco Muscat Al Mouj
Located in the upscale Al Mouj waterfront community, voco Muscat Al Mouj will blend contemporary design with a relaxed, welcoming atmosphere. As a pre-opening team member, you’ll help set service benchmarks from day one.

Role Overview
The Learning & Quality Manager will be responsible for developing and delivering training programs, ensuring operational departments meet IHG’s quality standards, and driving a culture of continuous improvement.

Key Responsibilities:

  • Design and conduct training sessions for all departments

  • Monitor and evaluate service quality across the hotel

  • Ensure compliance with IHG’s brand standards

  • Analyze guest feedback and implement service improvements

  • Work closely with HR and department heads for staff development

Qualifications & Skills Required:

  • Degree in Hospitality or Human Resources preferred

  • 3–5 years’ experience in training or quality management within hotels

  • Excellent presentation and communication skills

  • Strong knowledge of hospitality service standards

  • Pre-opening hotel experience is a plus

Benefits of Working with IHG:

  • Competitive salary and service charge

  • Accommodation or housing allowance

  • Meals, medical insurance, and other perks

  • Career development in IHG’s global network

How to Apply:

Learning & Quality Manager jobs Oman, IHG training manager Muscat, hotel quality manager jobs Oman 2025, voco Muscat Al Mouj careers

To apply for this job please visit careers.ihg.com.