Front Office Manager

Front Office Manager – Aurika, Mumbai Skycity

Job Overview: The Front Office Manager will lead all front desk operations, ensuring smooth guest check-in and check-out experiences while maintaining the highest service standards. This role involves managing the front office team, optimising workflow, and creating a welcoming environment for every guest.

Key Responsibilities:

• Supervise front office staff, including receptionists and concierge.

• Oversee check-in, check-out, and guest service operations.

• Handle guest concerns promptly and professionally.

• Monitor reservations and room allocations.

• Train and mentor team members to enhance service quality.

• Coordinate with housekeeping, F&B, and other departments for seamless operations.

Qualifications:

• Bachelor’s degree or diploma in hospitality management preferred.

• 5+ years of experience in front office operations, with at least 2 years in a supervisory role.

• Excellent communication and leadership skills.

• Strong problem-solving abilities and customer service mindset.

How to Apply

If you are ready to take the next step in your hospitality career, we’d love to hear from you.
Email your resume