Reservation Executive

  • Full Time
  • Varanasi, UP
  • TBD INR / Month

Website Arcadia Hotel Varanasi

Reservation Executive – Arcadia Hotel Varanasi

Arcadia Hotel Varanasi is seeking a dynamic and experienced Reservation Executive to join our team. The Reservation Executive will be responsible for handling all aspects of hotel reservations, ensuring efficient and effective booking processes, and providing exceptional customer service to our guests.

Responsibilities:

  • Handle incoming reservation inquiries via telephone, email, and online channels.
  • Process and confirm hotel reservations promptly and accurately.
  • Maintain up-to-date knowledge of hotel room availability, rates, and promotions.
  • Assist guests with special requests, changes, and cancellations to reservations.
  • Coordinate with other hotel departments to ensure guest needs and requests are met.
  • Prepare daily reservation reports and update reservation databases.
  • Provide excellent customer service to guests, addressing any inquiries or concerns professionally and courteously.
  • Assist with managing group bookings and coordinating room blocks for events.
  • Collaborate with the front office team to ensure smooth check-in and check-out experiences for guests.

Requirements:

  • Previous experience in a reservation or front office role within the hospitality industry.
  • Excellent communication skills, both verbal and written.
  • Strong attention to detail and accuracy in data entry.
  • Proficiency in reservation software and Microsoft Office Suite.
  • Ability to multitask and work efficiently in a fast-paced environment.
  • Customer-focused mindset with a dedication to providing exceptional service.
  • Flexibility to work varying shifts, including weekends and holidays.
  • Bachelor’s degree or equivalent qualification is preferred.

If you are interested in joining our team as a Reservation Executive at Arcadia Hotel Varanasi, please send your CV. We look forward to reviewing your application.

To apply for this job email your details to hr@arcadiahotel.in