Receptionist / Front Office Agent

Website Reef Resort & Spa

Receptionist / Front Office Agent – Bahrain

Receptionist / Front Office Agent Job Description


  1. Greet and welcome guests as they arrive at the hotel.
  2. Handle guest check-ins and check-outs efficiently, ensuring all procedures are followed accurately.
  3. Provide guests with information about hotel facilities, services, and local attractions.
  4. Answer phone calls, emails, and inquiries promptly and professionally.
  5. Manage reservations and room assignments, ensuring accuracy and adherence to guest preferences.
  6. Process payments, handle cash, and maintain accurate records of transactions.
  7. Address guest concerns and complaints promptly, seeking solutions to ensure guest satisfaction.
  8. Coordinate with other hotel departments to fulfill guest requests and ensure smooth operations.
  9. Maintain cleanliness and organization at the front desk area.
  10. Assist with administrative tasks such as filing, data entry, and preparing reports.


  1. Excellent communication and interpersonal skills.
  2. Strong customer service orientation with a friendly and professional demeanor.
  3. Ability to multitask and prioritize tasks effectively in a fast-paced environment.
  4. Proficiency in using hotel management software and MS Office applications.
  5. Attention to detail and accuracy in handling guest information and transactions.
  6. Previous experience in a similar role, preferably in a 4-5 star hotel environment.
  7. Familiarity with local attractions and amenities to assist guests with inquiries.
  8. Flexibility to work shifts, including evenings, weekends, and holidays.
  9. Must possess a valid Good Conduct Certificate / CID.
  10. Candidates locally available in Bahrain are preferred.

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