Head Host/Hostess

Website Atelier House Hospitality

Head Host/Hostess Job Description

Atelier House Hospitality in Sindalah, KSA, is currently seeking a dynamic and experienced individual to join our team as Head Host/Hostess. If you have a passion for hospitality and excellent leadership skills, we invite you to apply for this exciting opportunity.

Responsibilities:

  • Oversee the host/hostess team and ensure smooth operation of the front-of-house area.
  • Greet guests warmly as they enter the establishment and ensure they receive excellent service throughout their visit.
  • Manage reservations and seating arrangements efficiently, taking into account table availability and guest preferences.
  • Train, mentor, and motivate host/hostess staff to deliver exceptional customer service and maintain high standards of professionalism.
  • Handle guest inquiries, requests, and complaints in a courteous and timely manner, striving to resolve issues to the satisfaction of guests.
  • Maintain a clean, organized, and welcoming reception area, including managing coat check services if applicable.
  • Collaborate with other departments, including kitchen and service staff, to ensure seamless coordination and guest satisfaction.
  • Monitor dining room activity and anticipate guest needs to provide personalized service and enhance the overall dining experience.
  • Assist in maintaining inventory of host/hostess supplies and equipment, and report any maintenance issues as needed.

Requirements:

  • Proven experience as a host/hostess or in a similar customer-facing role, with at least 2-3 years in a supervisory or leadership position.
  • Excellent communication and interpersonal skills, with the ability to interact effectively with guests and team members.
  • Strong organizational and multitasking abilities, with a keen eye for detail.
  • Ability to remain calm and composed in high-pressure situations and adapt to changing priorities.
  • Proficiency in reservation management software and basic computer skills.
  • Knowledge of restaurant operations and customer service best practices.
  • A positive attitude and a genuine passion for delivering exceptional hospitality experiences.

If you’re interested in applying for the Head Host/Hostess position, please send your resume. Please include the position you’re applying for in the subject line of the email.

Thank you for considering a career with Atelier House Hospitality. We look forward to receiving your application!

To apply for this job email your details to careers@atelierhousehospitality.co