Guest Service Agent

Guest Service Agent – C Central Resort The Palm, Dubai

About: C Central Resort The Palm is a luxurious five-star hotel in Dubai, The resort is seeking a passionate and customer-focused Guest Service Agent to enhance the guest experience and uphold the hotel’s high standards.

Job Title: Guest Service Agent

Location: C Central Resort The Palm Dubai

Employment Type: Full-time

Job Responsibilities:

• Welcome guests upon arrival and provide a warm, professional first impression.
• Handle guest check-in and check-out processes efficiently and accurately.
• Assist guests with reservations, inquiries, and special requests.
• Provide information about hotel services, amenities, and local attractions.
• Address and resolve guest complaints to ensure satisfaction.
• Coordinate with housekeeping, maintenance, and other departments to fulfill guest needs.
• Process payments, invoices, and maintain accurate records.
• Ensure adherence to hotel policies and service standards.
• Maintain a positive and professional attitude while delivering exceptional customer service.

Job Requirements:

• Prior experience as a Guest Service Agent, hotel receptionist, or in a similar customer-facing role in the hospitality industry.
• Strong communication and interpersonal skills.
• Proficiency in hotel management software is a plus.
• Fluency in English; additional languages are an advantage.
• Excellent problem-solving abilities and attention to detail.
• Ability to work in a fast-paced environment and handle multiple tasks efficiently.
• Candidates must be available in the UAE.

How to Apply:

Interested candidates can submit their CVs.

Become a part of the C Central Resort, The Palm team and contribute to an unforgettable guest experience in one of Dubai’s finest hotels!