Guest Relations Supervisor – Female

Website Ramee Grand Hotel & Spa, Seef

Ramee Grand Hotel & Spa, located in Seef, is currently seeking a dedicated and experienced Female Guest Relations Supervisor to join our team. The Guest Relations Supervisor will play a crucial role in ensuring exceptional guest experiences and satisfaction during their stay at our hotel.

Guest Relations Supervisor – Female Job Description

Responsibilities:

  1. Greet guests upon arrival with a warm and welcoming demeanor, providing assistance and information as needed.
  2. Coordinate and supervise the activities of the guest relations team to ensure efficient and courteous service delivery.
  3. Handle guest inquiries, requests, and complaints promptly and professionally, striving to resolve issues to the guest’s satisfaction.
  4. Maintain a thorough knowledge of hotel services, facilities, local attractions, and events to provide accurate information and recommendations to guests.
  5. Assist guests with check-in and check-out procedures, including room assignments, key issuance, and payment processing.
  6. Monitor guest feedback and reviews to identify areas for improvement and implement corrective actions as necessary.
  7. Ensure that guest rooms and public areas are clean, well-maintained, and properly stocked with amenities.
  8. Collaborate with other hotel departments, including housekeeping, front office, and food and beverage, to ensure seamless guest experiences.
  9. Uphold the hotel’s standards of service excellence and professionalism at all times.
  10. Provide training and guidance to guest relations staff to enhance their performance and guest service skills.

Requirements:

  • Previous experience in guest relations, front office, or hospitality management roles.
  • Strong interpersonal and communication skills, with the ability to interact effectively with guests and team members.
  • Excellent organizational and multitasking abilities, with attention to detail.
  • Proficiency in using hotel management software and Microsoft Office applications.
  • Flexibility to work shifts, including evenings, weekends, and holidays, as needed.
  • Fluency in English is required; additional language skills are a plus.
  • Female candidates are preferred for this position.

If you possess the necessary qualifications and are passionate about providing exceptional guest experiences, we encourage you to send your CV.

We appreciate all applicants’ interest in joining our team at Ramee Grand Hotel & Spa, Seef.

To apply for this job email your details to hrm.bh@rameehotels.com