Guest Relation Officers

Website Metropolitan Group

Guest Relation Officers (Presentable/with Pleasing Personality), Metropolitan Group

Job Description: We are currently seeking Guest Relation Officers who are presentable and possess a pleasing personality to join our team. As a Guest Relation Officer, you will be responsible for ensuring exceptional guest experiences and providing outstanding customer service.

Key Responsibilities:

  • Greet guests upon arrival with a warm and welcoming demeanor.
  • Assist guests with inquiries, requests, and reservations.
  • Provide information about hotel facilities, services, and local attractions.
  • Handle guest complaints and resolve issues effectively and promptly.
  • Maintain a professional appearance and demeanor at all times.
  • Collaborate with other hotel departments to ensure seamless guest experiences.
  • Uphold the standards and values of the Metropolitan Group.


  • Previous experience in a similar role is preferred.
  • Excellent communication and interpersonal skills.
  • Ability to work effectively in a fast-paced environment.
  • Strong problem-solving skills and attention to detail.
  • Must be presentable with a pleasing personality.

If you meet the standards and qualifications for this role, please send your CV, stating the position as your subject line.

Join us at Metropolitan Group and be a part of creating memorable guest experiences!

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