Website Ramee Grand Hotel & Spa
Ramee Grand Hotel & Spa, situated in Seef, is currently seeking a dedicated and customer-oriented Female Front Office Agent to join our team. As the first point of contact for guests, the Front Office Agent plays a crucial role in providing exceptional service and ensuring guest satisfaction throughout their stay.
Front Office Agent – Female Job Description
- Greet guests upon arrival with a warm and welcoming demeanor, assisting with check-in and check-out procedures.
- Handle guest inquiries, requests, and concerns promptly and professionally, providing accurate information and resolving issues to the guest’s satisfaction.
- Manage guest reservations, ensuring accuracy and completeness of information in the hotel management system.
- Process payments, including cash, credit card, and other forms of payment, following established procedures and maintaining accurate records.
- Maintain a tidy and organized front desk area, including the lobby and reception area, to create a positive first impression for guests.
- Answer phone calls and respond to emails in a timely and courteous manner, providing assistance and information as needed.
- Coordinate with other hotel departments, including housekeeping, concierge, and maintenance, to fulfill guest requests and ensure seamless service delivery.
- Stay informed about hotel facilities, services, and local attractions to provide guests with recommendations and assistance during their stay.
- Handle guest feedback and complaints professionally, escalating issues to management as needed and following up to ensure resolution.
- Adhere to hotel policies and procedures, including safety and security protocols, to ensure the well-being of guests and staff.
- Previous experience in a front desk or guest service role is preferred but not required.
- Excellent communication and interpersonal skills, with a friendly and approachable demeanor.
- Strong organizational and multitasking abilities, with attention to detail.
- Proficiency in using computer systems and hotel management software.
- Ability to work flexible hours, including evenings, weekends, and holidays, as needed.
- Fluency in English is required; additional language skills are a plus.
- Female candidates are preferred for this position.
If you are passionate about delivering exceptional guest experiences and thrive in a fast-paced hospitality environment, we encourage you to send your CV.
To apply for this job email your details to firstname.lastname@example.org