Website Prestige Luxury Real Estate
Front Desk Associate: Prestige Luxury is currently seeking a dynamic and customer-focused Front Desk Associate who is fluent in both Russian and English. As a Front Desk Associate, you will be the first point of contact for our guests and play a vital role in providing exceptional guest experiences.
Front Desk Associate Job Description:
- Guest Services:
- Greet guests warmly and professionally upon arrival and departure.
- Assist guests with check-in and check-out procedures, including processing payments and issuing room keys.
- Respond to guest inquiries and requests promptly and courteously, providing accurate information and assistance as needed.
- Handle guest complaints and concerns efficiently and escalate unresolved issues to the appropriate department or manager.
- Administrative Tasks:
- Perform administrative duties such as answering phone calls, responding to emails, and managing reservations.
- Maintain accurate records of guest information, room assignments, and payment transactions.
- Coordinate with housekeeping and maintenance staff to ensure timely resolution of guest requests and maintenance issues.
- Complete daily reports and shift summaries to document guest interactions and operational activities.
- Communication and Interpersonal Skills:
- Communicate effectively with guests, colleagues, and management in both Russian and English languages.
- Demonstrate strong interpersonal skills and the ability to build rapport with guests from diverse backgrounds.
- Handle stressful situations with composure and professionalism, maintaining a positive and welcoming demeanor at all times.
- Teamwork and Collaboration:
- Collaborate with other hotel departments to ensure seamless guest experiences and efficient operations.
- Work closely with colleagues to provide support during busy periods and assist with cross-functional tasks as needed.
- Contribute to a positive and inclusive work environment by demonstrating respect, cooperation, and teamwork.
- Fluency in both Russian and English languages is essential.
- Previous experience in a front desk or customer service role is preferred.
- Strong communication and interpersonal skills, with the ability to interact confidently and professionally with guests and colleagues.
- Ability to multitask and prioritize tasks effectively in a fast-paced environment.
- Proficiency in computer applications such as MS Office and hotel management systems.
- Flexibility to work various shifts, including evenings, weekends, and holidays.
If you meet the qualifications and are eager to join our team, please apply by sending your CV. We look forward to welcoming you to Prestige Luxury!
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