Website SLS Hotel & Residences
Front Desk Agent – SLS Hotel & Residences, Dubai
Front Desk Agent Job Description: As a Front Desk Agent at SLS Hotel & Residences in Dubai, you will be responsible for providing exceptional guest service during the check-in and check-out process, as well as throughout the guest’s stay. Your main duties and responsibilities include:
- Greeting guests upon arrival and assisting them with the check-in process.
- Providing information about hotel facilities, services, and local attractions to guests.
- Handling guest inquiries, requests, and complaints promptly and professionally.
- Processing guest payments, including cash, credit cards, and other forms of payment.
- Maintaining accurate records of guest interactions and transactions in the hotel’s computer system.
- Assisting with reservations, room assignments, and special requests.
- Collaborating with other hotel departments to ensure guest satisfaction and resolve any issues that may arise.
- Maintaining a clean and organized front desk area at all times.
- Previous experience in a similar role in the hospitality industry is preferred.
- Excellent communication and interpersonal skills.
- Strong customer service orientation and attention to detail.
- Ability to multitask and work effectively in a fast-paced environment.
- Proficiency in using computer systems and hotel management software.
- Fluency in English; knowledge of additional languages is a plus.
- Must be legally eligible to work in Dubai.
How to Apply:
If you meet the requirements for this position and are interested in joining our dynamic team at SLS Hotel & Residences in Dubai, please apply by sharing your updated CV.
We thank all applicants for their interest in joining SLS Hotel & Residences, and only shortlisted candidates will be contacted for further consideration.
To apply for this job email your details to firstname.lastname@example.org