Duty Manager: Are you a seasoned hospitality professional with a passion for delivering exceptional guest experiences? Address Residences Dubai Opera is currently seeking a dedicated Duty Manager to join our team. If you thrive in a dynamic environment and have a strong background in hotel operations, we want to hear from you!
Duty Manager Job Description
Oversee the daily operations of the hotel in the absence of senior management, ensuring smooth and efficient functioning of all departments.
Act as a point of contact for guests and handle inquiries, requests, and complaints effectively and professionally.
Supervise and support front office, housekeeping, and other operational teams to ensure high standards of service delivery and guest satisfaction.
Coordinate with various departments to address guest needs, resolve issues, and ensure seamless experiences throughout their stay.
Monitor hotel facilities, security, and safety procedures to maintain a safe and secure environment for guests and employees.
Assist in managing room inventory, rates, and reservations to maximize revenue and occupancy levels.
Conduct regular inspections of guest rooms, public areas, and back-of-house areas to ensure cleanliness, maintenance, and compliance with brand standards.
Handle emergency situations and escalate issues as necessary, following established protocols and procedures.
Assist in training and development of staff members, promoting teamwork, professionalism, and adherence to hotel policies and procedures.
Previous experience in a supervisory or managerial role within the hospitality industry, preferably in a luxury hotel or resort setting.
Strong leadership, communication, and problem-solving skills.
Excellent customer service and interpersonal skills, with a genuine passion for hospitality.
Ability to multitask, prioritize tasks, and work effectively under pressure.
Proficiency in hotel property management systems (PMS) and Microsoft Office Suite.
Candidates must be currently residing in the UAE.
How to Apply:
If you possess the required qualifications and are interested in joining our team, please share your CV.
Note: This position is open only to candidates currently residing in the UAE. We thank all applicants for their interest, but only shortlisted candidates will be contacted.
Join us at Address Residences Dubai Opera and be part of our commitment to providing unparalleled hospitality experiences in the heart of Dubai!