Director of Operations

Website Hotel Excelsior Venice Lido Resort

Director of Operations – Hotel Excelsior Venice Lido Resort

Position Overview: We are seeking a highly skilled and experienced Director of Operations to join the prestigious Hotel Excelsior Venice Lido Resort. As the Director of Operations, you will play a pivotal role in overseeing the day-to-day operations of the resort, ensuring the highest standards of guest satisfaction, operational efficiency, and profitability.

Key Responsibilities:

  1. Operational Leadership: Provide strategic leadership and direction to all operational departments, including Front Office, Housekeeping, Food and Beverage, and Maintenance.
  2. Guest Experience: Ensure the delivery of exceptional guest experiences by maintaining high service standards and promptly addressing guest concerns or issues.
  3. Team Management: Lead and motivate a diverse team of department heads and staff, fostering a positive work environment and promoting professional development.
  4. Financial Management: Oversee budgeting, forecasting, and financial performance of operational departments, maximizing revenue opportunities and controlling expenses.
  5. Quality Assurance: Implement and maintain rigorous quality control measures to uphold brand standards and exceed guest expectations.
  6. Collaboration: Work closely with other department heads and senior management to drive cross-functional collaboration and achieve overall resort objectives.
  7. Continuous Improvement: Identify areas for process improvement and operational efficiency, implementing best practices and innovative solutions to enhance guest satisfaction and employee productivity.

Qualifications:

  • Bachelor’s degree in Hospitality Management, Business Administration, or related field. Master’s degree preferred.
  • Proven track record of success in senior operational roles within the luxury hospitality industry.
  • Strong leadership skills with the ability to inspire and motivate teams to achieve exceptional results.
  • Excellent communication and interpersonal skills, with the ability to build rapport with guests, colleagues, and stakeholders.
  • Strategic thinker with a results-oriented mindset and a focus on continuous improvement.
  • Sound financial acumen and experience in budgeting, forecasting, and financial analysis.
  • Fluent in English; additional languages preferred.
  • Experience working in a luxury resort environment is highly desirable.

If you are a dynamic leader with a passion for excellence and a commitment to delivering unparalleled guest experiences, we want to hear from you! Join us at Hotel Excelsior Venice Lido Resort and take your career to new heights in one of the world’s most iconic destinations.

To Apply: Please send your resume.

Note: Only shortlisted candidates will be contacted for further discussions regarding the position.

To apply for this job email your details to risorseumane@hotelexcelsiorvenezia.com