Bellman

Website Ramee Grand Hotel & Spa, Seef

Ramee Grand Hotel & Spa, located in Seef, is currently seeking enthusiastic and courteous individuals to join our team as Bellmen. As a Bellman, you will play a vital role in creating a positive first impression for our guests and ensuring their overall satisfaction during their stay.

Bellman Job Description

Responsibilities:

  1. Welcome guests upon arrival with a warm and friendly greeting, assisting them with luggage and escorting them to their rooms.
  2. Provide guests with information about hotel facilities, services, and local attractions, offering recommendations and assistance as needed.
  3. Assist guests with transportation arrangements, including hailing taxis, coordinating airport transfers, and providing directions.
  4. Handle guest inquiries and requests promptly and professionally, demonstrating a genuine desire to assist and accommodate their needs.
  5. Maintain a neat and organized lobby area, including luggage storage and valet services, to ensure a pleasant and inviting atmosphere for guests.
  6. Offer assistance to guests with special needs or disabilities, ensuring they have access to necessary amenities and accommodations.
  7. Collaborate closely with the front desk and concierge teams to coordinate guest services and ensure seamless communication.
  8. Follow established procedures for handling and storing guest belongings, maintaining security and confidentiality at all times.
  9. Uphold hotel policies and procedures, including safety and security protocols, to ensure the well-being of guests and staff.
  10. Attend training sessions and meetings to stay informed about hotel policies, procedures, and emergency protocols.

Requirements:

  • Previous experience as a Bellman or in a similar guest service role is preferred but not required.
  • Excellent interpersonal and communication skills, with a positive and outgoing attitude.
  • Strong customer service orientation, with a genuine desire to exceed guest expectations.
  • Ability to lift and carry heavy luggage and stand for extended periods.
  • Professional appearance and demeanor, with impeccable grooming standards.
  • Flexibility to work varying shifts, including evenings, weekends, and holidays.
  • Fluency in English is required; additional language skills are a plus.
  • Candidates with a valid driver’s license and experience driving hotel vehicles are preferred.

If you are passionate about hospitality and enjoy creating memorable experiences for guests, we invite you to submit your CV. Join us in delivering exceptional service and creating unforgettable moments at Ramee Grand Hotel & Spa, Seef.

To apply for this job email your details to hrm.bh@rameehotels.com