Assistant Reservation Manager

Website Emirates Grand Hotel Dubai

Assistant Reservation Manager – Emirates Grand Hotel Dubai

Assistant Reservation Manager Job Description: As the Assistant Reservation Manager at Emirates Grand Hotel Dubai, you will play a pivotal role in ensuring the smooth operation of our reservation department. You will work closely with the Reservation Manager to oversee the reservation process, manage bookings, and ensure exceptional customer service to all guests.

Key Responsibilities:

  1. Assist the Reservation Manager in overseeing all aspects of the reservation department.
  2. Manage and supervise the reservation team, providing guidance and support as needed.
  3. Handle guest inquiries and reservation requests promptly and efficiently.
  4. Monitor reservation systems and databases to ensure accuracy and completeness of guest information.
  5. Coordinate with other departments to ensure seamless communication and guest satisfaction.
  6. Assist in developing and implementing reservation policies and procedures.
  7. Train new reservation staff and provide ongoing training and support to existing team members.
  8. Prepare reports and analyze reservation data to identify trends and opportunities for improvement.
  9. Resolve any issues or complaints related to reservations in a timely and professional manner.
  10. Stay updated on industry trends and best practices in reservation management.

Requirements:

  • Bachelor’s degree in Hospitality Management or related field.
  • Proven experience in a reservation or front office role, with at least 2 years in a supervisory or managerial position.
  • Excellent communication and interpersonal skills.
  • Strong attention to detail and organizational skills.
  • Proficiency in reservation software and Microsoft Office Suite.
  • Ability to work under pressure and handle multiple tasks simultaneously.
  • Customer-focused mindset with a passion for delivering exceptional service.
  • Flexibility to work shifts, including evenings, weekends, and holidays.

How to Apply: If you are ready to take your career to new heights and join us in shaping exceptional hospitality, please send your CV.

Join us in shaping exceptional hospitality!

To apply for this job email your details to careers@emiratesgrandhotel.com