Female Guest Service Agent

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The Guest Service Agent is a frontline representative of the hotel, responsible for providing exceptional customer service to guests, ensuring a seamless check-in/check-out process, and addressing inquiries or concerns. At TAMANI Marina Hotel & Hotel Apartment, a 55-story property overlooking Palm Jumeirah, this role likely involves interacting with a diverse clientele in a luxury serviced apartment setting.

Location: TAMANI Marina Hotel & Hotel Apartment, Dubai, UAE
Position: Guest Service Agent (Female)
Note: Applicants should be currently located in the UAE.

Female Guest Service Agent Responsibilities:

  1. Guest Interaction:
    • Welcome guests warmly upon arrival and assist with check-in and check-out procedures.
    • Respond to guest inquiries regarding hotel services, facilities (e.g., pools, gym, Café Society Restaurant), and local attractions (e.g., Dubai Marina, Media City).
    • Handle guest requests, complaints, or special needs promptly and professionally.
  2. Reservations & Administrative Duties:
    • Process reservations, cancellations, and modifications accurately.
    • Verify guest identification and payment details during check-in, ensuring compliance with hotel policies (e.g., deposit requirements, tourism fees of 20 AED per bedroom per night).
    • Maintain accurate records and update guest information in the hotel management system.
  3. Concierge Support:
    • Provide information about Dubai attractions, transportation (e.g., nearby tram stations), and dining options.
    • Arrange services such as airport shuttles, room service, or housekeeping upon request.
  4. Team Collaboration:
    • Coordinate with housekeeping, maintenance, and F&B teams to ensure guest satisfaction.
    • Report any issues or incidents to the duty manager for resolution.
  5. Upholding Standards:
    • Maintain a professional appearance and demeanor, adhering to the hotel’s grooming and uniform standards.
    • Ensure compliance with safety, security, and COVID-19 protocols (e.g., sanitation measures, ID checks for beach access).

Female Guest Service Agent Qualifications & Skills:

  • Experience: Previous experience in hospitality, customer service, or a front-office role is preferred.
  • Education: High school diploma or equivalent; additional training in hospitality is a plus.
  • Languages: Fluency in English is essential; additional languages (e.g., Arabic, Russian, Hindi) are advantageous due to the diverse guest base.
  • Skills: Strong communication, problem-solving, and multitasking abilities; proficiency in hotel management software (e.g., Opera) is a bonus.
  • Eligibility: Must be female and currently residing in the UAE (as specified).

Working Conditions:

  • Schedule: Shift-based, including weekends, nights, and holidays, typical of the hospitality industry.
  • Environment: Fast-paced, guest-facing role in a luxury hotel setting.

How to Apply:

If interested, please send your updated CV to jobs@tamanimarina.ae. Ensure your CV highlights relevant experience, language skills, and your current location in the UAE. Including a professional photo may align with the hotel’s application norms (as noted on their careers page).

About TAMANI Marina Hotel:

TAMANI Marina Hotel & Hotel Apartments is a 5-star property in Dubai Marina, offering 245 suites and emphasizing a blend of hotel and apartment-style living. Its focus on guest satisfaction, as seen in amenities like free beach access and the Café Society Restaurant, suggests that the Guest Service Agent role is pivotal in delivering a personalized and high-quality experience.

For a stronger application, research the hotel further via their official website (www.tamanimarina.ae) or reviews to tailor your CV to their specific values and guest expectations. Good luck!

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