Assistant Front Office Manager

Assistant Front Office Manager | Sixty Beverly Hills California

Assistant Front Office Manager ESSENTIAL DUTIES:

Prepare to schedule for Front Office Department under supervision of Front Office Manager.
Prepare payroll for Front Office Department under supervision of Front Office Manager
Ensure work is completed to include, shift closings, room deposits, refunds and rebates, all necessary paperwork is completed.
Supervise the operational activities of the front office team within hotel guidelines to provide the highest standard of courteous service while permitting acceptable profit margins.
Managing same-day rooms inventory and Yield Management
Responding immediately to all emergency situations, completing necessary incident reports, follow up with guests and staff
Exchanges currency.
Accepts advance deposits for guests checking in and posts the advance to guests’ accounts. • Making change and balancing their bank.
Knowledge of local area (restaurants, stores, venues, etc.)
Organize amenities for VIPs
Pre-arrival outreach to repeat guests and VIPs
Additional duties as requested by management.

Assistant Front Office Manager
Assistant Front Office Manager

RESPONSIBILITIES AND AUTHORITIES:

Assign, coordinate, and supervise work activities of Guest Experience Agents.
Assist in training, mentoring, and developing Guest Experience Agents. Prepare staffing schedules, complete payroll, and monitor labor costs by reviewing daily schedule vs. occupancy and daily operational demands.
Communicating effectively to staff using tools such as; pre-shift briefings, orientation, activities, short take training, and developmental reviews
Take personal responsibility for correcting Guest service problems and creating memorable experiences for our guests.
Effective use of interdepartmental communication system
Monitor trends in bookings, guest satisfaction, and other areas.
Understand and implement company and department procedures, policies, systems, and payroll and inventory management.
Aware of current events in the community
Oversee all areas of hotel management in the absence of more senior management.
Participate in recruitment and selection, as well as regular meetings related to front office functions.

REQUIREMENTS:

Enthusiastic, highly motivated and guest-driven
Excellent interpersonal and communication experience, both verbal & written
Flexible and able to work various shifts, ability to work in high-pressure situations

Education: Any combination of education and experience providing the required skill and knowledge for successful performance would be qualifying. Typical qualifications would be equivalent to:

  1. Hospitality Diploma or Degree
  2. Two years of management experience Knowledge: Hospitality and Customer service. Previous experience with Hotel Management systems is an asset.

Skills: Must have excellent interpersonal and communication skills and enjoy working with people. This individual must be enthusiastic, punctual, and dedicated to the job.

Physical: Must be able to stand for long periods of time

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